The company Express Courier d.o.o., ASC for UPS in BiH, led by Executive Director Nihad Gračić, attended the conference titled “Standardization and Quality in Postal Services,” organized by the Agency for Postal Services of Bosnia and Herzegovina in cooperation with the German organization Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH and in partnership with the Institute for Standardization of Bosnia and Herzegovina. The conference was held in Sarajevo on September 12, 2024.

The conference brought together numerous stakeholders from the postal market of Bosnia and Herzegovina as well as representatives of postal regulators from the region. Several projects were presented, and two panel discussions were held.

Discussions focused on the quality of postal services, the experiences and challenges faced by operators, and market needs. The importance of standardization was emphasized as it plays a crucial role in ensuring consistent and high-quality experiences for customers. One of the proposed conclusions was to initiate the formation of a Technical Committee for the field of postal services within the Institute for Standardization of BiH.

Considering the highly dynamic nature of the postal market and its constant growth, it was concluded that changes to the regulatory framework should be faster, aligning with technological advancements, innovations, and the needs of market development.

Among other proposals, the formation of a development center within the regulator was suggested, aimed at improving and advancing the market.