We are committed to ensuring that every call is answered promptly, allowing users to receive all the necessary information regarding the sending or receiving of shipments in a timely manner. Our Customer Service is available every working day from 8:00 AM to 4:30 PM and on Saturdays from 9:00 AM to 1:00 PM. You can reach us at the information number 1332 or by calling +387 33 788 160, so we can provide all the necessary information and receive your transport notification. Pickup of shipments must be announced at least two hours before the scheduled pickup and two hours before the end of customer service hours to ensure timely collection of the shipment. Pickup on Saturdays is conducted exclusively by prior arrangement made during the previous week. Additionally, our Customer Service ensures that users receive all the necessary information about the status of their shipments. By calling the information number 1332 or the phone number +387 33 788 160, customers can find out at any time where their shipment is located and when it can be expected for delivery. In case of difficulties during delivery, the Customer Service operators will address the issues and take user feedback into account as the most important information.